At Matana The Label ("we", "us", or "our"), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, www.matanalabel.com, and purchase our products.

By using our website and services, you agree to the collection and use of your personal data as described in this Privacy Policy.

1. Information We Collect

We collect different types of information to provide and improve our services to you. The information we collect includes:

1.1. Personal Information
When you make a purchase or create an account, we may collect personal details, including:

• Name

• Email address

• Shipping and billing address

• Phone number

• Payment information (processed securely through third-party payment processors)

1.2. Usage Data
We may also collect information on how our website is accessed and used, including:

• IP address

• Browser type and version

• Pages visited and time spent on each page

• Device information (e.g., mobile or desktop)

1.3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and enhance your experience. Cookies are small files stored on your device to help us recognize you and improve our services. You can control the use of cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1. Processing Transactions

• To complete and fulfill your orders.

• To manage your account and provide customer support.

• To communicate with you regarding your orders, shipping, and returns.

2.2. Improving Our Services

• To personalize your experience on our website.

• To monitor and analyze trends, usage, and activities to improve our website and products.

2.3. Marketing and Promotions

• To send promotional emails and offers (if you have opted in to receive them).

• To personalize marketing content based on your preferences.

2.4. Legal and Security Purposes

• To comply with legal obligations and protect our rights, property, and safety.

• To detect and prevent fraudulent activities.

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information in the following circumstances:

3.1. Service Providers
We may share your information with trusted third-party vendors who assist us in operating our website and conducting business, such as payment processors, shipping companies, and email service providers. These third parties are obligated to keep your information confidential and use it solely for the purposes we specify.

3.2. Legal Requirements
We may disclose your personal information if required by law or if we believe that such action is necessary to:

• Comply with a legal obligation

• Protect and defend the rights or property of Matana The Label

• Prevent fraud or other illegal activities

• Protect the personal safety of users or the public

4. Data Security

We take the security of your personal information seriously and employ a variety of security measures to protect it. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You have certain rights regarding your personal information, including:

5.1. Access
You can request access to the personal information we hold about you.

5.2. Correction
If your information is inaccurate or incomplete, you can request that we correct it.

5.3. Deletion
You may request the deletion of your personal information, subject to certain legal exceptions.

5.4. Opt-Out
You may opt out of receiving promotional emails by following the unsubscribe instructions in the email or by contacting us directly.

5.5. Data Portability
In some cases, you may request a copy of your personal information in a structured, commonly used, and machine-readable format.

6. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When your information is no longer needed, we will delete it securely.

7. Third-Party Links

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of those sites and encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect as of the date of posting. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us:

Email: info@matanathelabel.com